Service Policy

The first step as a new client is scheduling a free consultation where you tell us about your business and current needs then we create a proposal made specifically for your brand. Please note that all clients receive an estimate included in their proposal prior to work starting on a project. Additional research may need to be done depending on the topic. If research is necessary, it will be communicated to the client during the consultation.

Pay-as-you-go projects require full payment before work begins. Monthly packages require a 50% investment of the first month’s fee. The remaining balance must be paid within 15 days of receiving the invoice. If an invoice is not paid within 30 days, a 3% “delayed payment” fee is charged. This initial 3% fee is then added upon each recurring 30-day period until the full amount is received. If an assignment cannot be completed through fault of our own, full payment will be refunded to the client. An estimate detailing the cost of an assignment is provided to all clients during the free consultation stage. Monthly services packages require a three-month commitment minimum at sign-up. There are no refunds given for custom artwork or illustrations.

All services are subject to Connecticut’s 6.35% sales tax. Prices listed on this website include tax.

Payments are processed through Paypal or check made payable to Chic Bytes LLC at 1266 East Main Street, Suite 700R, Stamford, CT 06902. Returned checks incur a $50 fee, which is added to a client’s remaining balance. Client information is kept confidential. Please read our Terms of Use and Privacy Policy for additional information.